ISO 10002 Quality Management - Customer Satisfactions Certification

ISO 10002 is the international standard for Customer Satisfaction and Complaint Management. It provides guidelines to help organizations effectively handle customer complaints, improve customer satisfaction, and enhance overall service quality.

The standard applies to organizations of all sizes and sectors and emphasizes a transparent, consistent, and responsive complaint-handling process. Implementing ISO 10002 helps businesses identify issues, resolve complaints efficiently, improve customer trust, and drive continual improvement in products, services, and customer relationships.

✅ Advantages of ISO 10002 

• Improves Customer Satisfaction – Ensures complaints are handled fairly, promptly, and effectively.
• Enhances Reputation – Builds trust and credibility with customers and stakeholders.
• Identifies Process Improvements – Highlights areas where products, services, or processes can be improved.
• Promotes Customer Retention – Efficient complaint handling increases loyalty and repeat business.
• Supports Transparency & Accountability – Provides a clear process for managing complaints.
• Encourages Continual Improvement – Insights from complaints help organizations refine strategies and operations.
• Applicable to Any Organization – Useful for businesses of all sizes and sectors.